Before you even pull up to a
drive-thru, keep in mind that it is our job to get you in and out as quickly as
possible. This idea is reinforced through our drive-thru timer. Management
generally frowns on drive-thru times above three minutes. So here's some do's
and don'ts for you to think about next time you go through a drive-thru.
Do: Know what you want before you get to the speaker.
On an average day, a drive-thru
employee will hear, “Just give me one second...” about every other order. It's
okay to pull up and take a moment to look at the menu, but it's not okay to
take three minutes to decide what kind of sandwich Bobby Jr. wants because you
couldn't be bothered to ask him before you pulled in.
Do: Recite your order clearly and concisely.
Don't mutter your order. If you whisper
into the speaker, how am I supposed to hear your order? If you can't speak up,
come inside. Also, let only one person order for the car. When two people are
ordering at once, it makes things extremely complicated.
Tip: If you want your sandwich made a special way, say so as
soon as you order it. Don't wait until the end of your order to let us know
that you didn't want mayonnaise on your Whopper. Because it was probably
already done being made.
Don’t:
Yell at your order taker.
If you happen to get the wrong food,
pull around and come inside. Even if you’re upset, don’t make a scene. I’m
sorry you got onions on your burger, but guess what? The people up front didn’t
make it. Instead of freaking out, calmly explain that you got the wrong order
and you would like it replaced.
Don’t:
Over-order.
Try to remember that we are on a timer.
So when you come through and order enough food for all of West Africa, you kill
our time and you make everyone behind you wait for ten minutes while we try to
get your order to you. Instead, politely call ahead or get out of your car and
come in.
Do:
Wait patiently to have your money taken.
There are times when
there is only one person in drive-thru. That means one person is taking orders,
taking money, bagging food and passing it out. So while you’re sitting there
impatiently waving your money at me, please remember how stressful it is on the
other side of the window.
Don’t:
Specify whom you’re ordering for.
“I’d like a
large coke and a cheeseburger for my mom. Oh, my Uncle Joe wants a Whopper
without pickles and a chocolate shake for Aunt Betty…”
Tell me why I need to know that your Uncle hates pickles. It
would be easier for everyone if you would just tell me your order without all
that extra stuff.
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